Primary care teams worldwide face increasing administrative pressure alongside growing demand and workforce shortages. Intelligent automation—often referred to as Robotic Process Automation (RPA)—can streamline routine, rule-based tasks and release time for patient care. This workshop introduces system-neutral, transferable principles for adopting automation safely and effectively in diverse international settings. Across many countries, clinicians and administrative teams spend substantial time on repetitive tasks such as filing results, handling prescriptions, routing documents and updating records. This reduces capacity for direct care and contributes to burnout. Automation offers a method for supporting overstretched teams, even in low-resource environments, by targeting predictable workflows that do not require clinical judgement. Drawing on practical implementation experience, this workshop focuses on identifying suitable tasks, preparing teams for change and establishing safe, reliable processes.Participants will be able to: 1. Understand the role of automation in primary care and its limitations. 2. Identify key criteria for selecting tasks suitable for automation in any health system. 3. Apply a structured approach to piloting and scaling automation. 4. Recognise essential governance, safety and workforce considerations. 5. Reflect on how automation could support their own local context.Short presentations on workflow selection, governance and international use cases. Interactive Mentimeter activity where participants vote on which administrative tasks could be automated within their own settings. Small-group reflection on results, discussing cultural, technological and organisational factors. Facilitator-led discussion exploring lessons from varied implementation contexts. Workshop schedule 0–10 min: Global pressures and introduction to automation principles 10–20 min: Identifying suitable workflows 20–35 min: Mentimeter activity + group discussion 35–50 min: Practical examples and lessons learned 50–60 min: Key takeaways and Q&AParticipants will gain a practical framework for evaluating automation opportunities, understanding safety considerations and engaging staff. They will leave with transferable strategies to begin exploring or refining automation within their own environment.This workshop offers a concise, practical and internationally adaptable introduction to administrative automation in primary care, supporting delegates to reduce burden and improve sustainability within their own systems.