In a primary care setting where freedom, fairness, and humanism are central, the Balint group offers a unique space to explore the relational dynamics between caregivers and patients. By promoting active listening, collective reflection, and the sharing of experiences, this workshop enables participants to challenge biases, inequalities in access to care, and the ethical implications of daily practice. Through its interactive and multidisciplinary approach, it strengthens professional solidarity and encourages a more empathetic and patient-centred approach to medicine, in line with the fundamental values of primary care.Improve the caregiver-patient relationship Become aware of personal emotions and reactions Develop a better understanding of patient needs Work on difficult or complex cases Strengthen reflection on professional practice Prevent burnout Improve the quality of care Develop communication skills Promote teamwork and collaboration►Objective: Explore caregiver-patient dynamics through emotions, representations, and interactions—understanding, not solving. ►Premises: Caregivers are therapeutic tools. Conflicts often reveal unconscious/systemic patterns. Group intelligence unlocks impossible-alone insights. ►Balint Session Format : • Framework: Confidentiality, kindness, relationship focus. Fishbowl setup: small core group with observers in a larger outer circle. • Fishbowl: Central discussion, fluid participation with observers at the end of the session. • Case: Volunteer shares a meaningful professional situation. • Exploration: Questions → Associations/hypotheses → Mirroring. • Close: Facilitator summarizes insights, shares guidelines, and ends the session.   ►5 min, Presentation of the framework, Clarification of the rules ►45 min, Balint group work, 1 case presented, with time for presentation (10 minutes), questions, and collective analysis (35 minutes). ►10 min, Collective summary, Recap learning points, suggest courses of action, and close.Clarity on a complex professional situation Collective awareness Emotional support and reduced isolation Improved communication skills Strengthened critical thinking Positive group dynamics Identification of training or support needs Mirror effect and vicarious learningIn an era where medicine risks losing its humanity, this Balint workshop offers a vital pause—a space to listen, reflect, and reconnect. By exploring the emotional heart of care, it restores equity, empathy, and humanism to family medicine, one shared story at a time.