Cross border learning for sustainable Out-of-hours care by general practitioners in Europe
Sofica BISTRICEANU
Across Europe, urgent primary care services provide 24/7 or out-of-hours (OOH) care for non-life-threatening illness or injury needing urgent attention. These services, often staffed by General Practitioners (GPs) are vital in providing urgent care and in reducing clinically inappropriate use of emergency ambulance services, emergency departments and reducing preventable emergency hospital admissions. However, these services are under increasing pressure across Europe, due to rising demand and staff shortages, posing a threat to patient safety and the sustainability of these services. A network of researchers on OOH primary care, has made it their mission to address these problems by collaborating and sharing knowledge on key topics, including the organisation and use of OOH care, telephone triage and Point-Of-Care Testing (POCT).Exchange knowledge and experiences between countries to facilitate learning on key topics underlying sustainable OOH primary care: – Gain insight into organisational models of OOH care in relation with the use of these services using registry data – Discuss telephone triage models and how they facilitate equal access to OOH care – Discuss the role of POCT at OOH services and how they contribute to quality patient careFirst, the current state of knowledge on the three key topics in OOH will be presented, based on ongoing network collaborations. Then, participants can join one of the three key topic discussion groups, guided by several statements aimed at cross border comparison and steps towards sustainable OOH care. – Introduction and presentations on key topics: the current state: 30 min – Discussions groups on key topics: 20 min – General discussion: 10 minA better understanding of the current state of OOH care on key topics and possible directions for innovation across Europe to promote sustainable OOH care.Current OOH GP care may not be sustainable, considering workforce issues and increasing patient numbers. Therefore, it is important to respond proactively to these issues. This may be achieved by learning from each other’s experiences and collaborating in areas with knowledge gaps. To this end, we need a better understanding of each other’s (health care) context.
